Terms and Conditions

Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference.

1. Formation of the contract

1.1 These terms of sale apply to all goods supplied by Darkroom Ltd, trading as Darkroom registered in England and Wales No 6925405 (“we”, “us”, “our” or “Darkroom Ltd”).

1.2 If you have any questions regarding us, our goods or an order that you have placed, please email customerservice@darkroomlondon.com or phone +44 (0)20 78317244.

1.3 No contract exists between you and Darkroom for the sale of any goods until we have received and accepted your order and we send you confirmation in writing by email to the email address you have given. Once we have done so, there is a binding legal contract between us.

1.4 We may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods

2.1 All goods are subject to availability. If the goods you have ordered are not available in stock within 60 days from the date of receipt of your order, we will inform you as soon as possible.

2.2 In addition to the price, you will be required to pay a delivery charge for the goods.

2.3 All prices are inclusive of 20% VAT but exclude delivery costs, for which we will provide you with a quote, and will be added to the total amount. VAT will be refunded on orders delivered to outside of the European Union.

2.4 VAT / EU Policy

Customers outside the EU are exempt from UK value added tax when shopping on our site. VAT at 20% of the total amount for goods will be deducted from the shopping basket total when a ROW destination country is selected at the checkout. Approximate prices in alternative currencies can be viewed by selecting the currency tab at the top of the site. Prices are shown for EU and tax free checkout.

Current "Rest of World" delivery countries include - Australia, China, Hong Kong, Iceland, Indonesia, Japan, Malaysia, New Zealand, Norway, Saudi Arabia, South Africa, South Korea, Singapore, Switzerland, Thailand and UAE. The estimated delivery times above are to be used as a guide only and commence from the date of dispatch. Darkroom is not responsible for any delays caused by the customs clearance process.
Please note that the shipping rates are not inclusive of any taxes, duties or import fees that may be charged when a package reaches it's destination country. All orders are shipped DDU (Delivered Duty Unpaid).

3. Payment

3.1 All payments must be made by electronic bank transfer to our account, and you will be responsible for any charges involved in the transaction. If your bank fails to transfer any sums due, your order will not be accepted and we will not be liable for any delay or non-delivery.

3.2 We accept VISA, Mastercard, Switch, Maestro and American Express [AMEX]. All orders will be charged in GBP pounds sterling. To securely receive your payments over the internet we use Sagepay technology which provide secure online credit card and debit card solutions. Sagepay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard [PCI]. They adhere to the most stringent levels of fraud screening, ensuring that our customer details remain secure throughout the transaction process.

4. Delivery

4.1 The goods you order will be delivered to the shipping address specified when you place your order. Deliveries are made by DHL and their subsidiary services.

4.2 If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods by the designated carrier.

4.3 You will become the owner of the goods you ordered once we receive full payment of all sums due in respect of the goods, including delivery charges and have dispatched the goods. You will be responsible for risk of loss of or damage to the goods from the time of delivery.

4.4 All orders must be signed for at point of delivery. If your order is returned because no signature was obtained or for any reason such as postal strikes, you will be responsible for all return and re-delivery charges. If someone unauthorised signs for your purchase at the address you have given us, it will not be the responsibility of Darkroom.

4.5 Delivery time is subject to product availability and clearance of your payment.

4.6 Please note that any duties and taxes incurred in the country of destination are the responsibility of the client.

5. Guarantee and Returns

5.1 We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition.

5.2 Every effort is made to assure accurate impression of our products through the Darkroom website. However, some images may not be to scale and the colours shown may vary depending on the individual computers and monitors and their settings. Darkroom reserve the right to change product specifications and prices at any time.

5.3 If you wish to return goods please adhere the following Returns Policy:

5.4.1 Once you inform us of the return (in writing by emailing customerservice@darkroomlondon.com within 7 working days from the date you received your goods), please pack the relevant item securely and return it to us, along with proof of purchase via Royal Mail Special Delivery or Courier within 14 calendar days of the invoice date to: Darkroom Returns, 52 Lamb’s Conduit Street, London, WC1N 3LL;

5.4.2 Please retain proof of postage as we cannot be held responsible for parcels lost in transit;

5.4.3 All items must be returned in an unused [saleable] condition, in their original packaging, with proof of purchase. We cannot be held responsible for any items returned to us in any other way;

5.4.4 Please note that you will be responsible for the costs of returning the goods to us.

5.5 If all of the above conditions have been met, then we will refund the price of the items within 28 days of your order to the same card used to pay for your purchase. There will be no refunds for delivery charges.

5.6 If your goods are faulty or incorrect, you must let us know in writing by email to customerservice@darkroomlondon.com. Only in the case of faulty or incorrect goods will we be responsible for the cost of returning the goods to us.

6. Order availability and cancellation

6.1 As we process your order, we will inform you by email if any items you order are unavailable.

6.2 If you realise you have made a mistake and want to cancel your order, please contact us as soon as possible on customerservice@darkroomlondon.com or call +44(0)20 7831 7244 If we have already processed your order, it may not be possible to cancel so please adhere the Returns Policy.

6.3 We reserve the right to cancel the contract between you and us if:

  • a] we have insufficient stock to deliver the goods you have ordered; or
  • b] one or more of the items you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

6.4 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible, within 28 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

6.5 If you need assistance for any reason, please email customerservice@darkroomlondon.com or call +44(0)20 7831 7244 between Monday to Friday 11.00 – 19:00 (GMT).

7. Data Protection

7.1 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

7.2 We will use the information you provide about yourself for the purpose of fulfilling your order. You can correct any personal details, or ask for your personal details to be deleted, by giving written notice to us at customerservice@darkroomlondon.com.

8. Unforeseen Events

8.1 In the event of the normal course of manufacture of the goods or performance being prevented, interrupted, hindered or delayed by any cause whatsoever beyond our control, we shall have the option without incurring liability to you, to defer the date of delivery.

9. Sub-contracting

9.1 We shall be entitled to sub-contract the supply of goods and the performance of any services in relation to your goods.

10. Intellectual Property

10.1 All worldwide intellectual property including any copyright, registered or unregistered design rights in and relating to the goods including any blueprints, designs, drawings, illustrations, specifications and instructions prepared by us in connection with the order shall vest in us unless set out by express agreement in writing.

11. Applicable Law

11.1 These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Privacy Policy

Darkroom Ltd (“Darkroom”) respects the privacy rights of our online visitors and recognises the importance of protecting the information collected about you. This Privacy Policy explains how we collect, store and use the personal information that you provide us with. 
By using this Site, you signify your consent to this Privacy Policy. If you do not agree to this policy, please do not use this Site. We reserve the right to make changes to this Privacy Policy, please check back from time to time to ensure you are aware of any changes. Your continued use of this Site will signify your acceptance of these changes.

The following information is provided by Darkroom to enable our online visitors to be fully informed of our Privacy policies: 

  • What personal information may be collected and by what means.

  • Use of Cookies.

  • How this information may be used, including, who, if anyone, it might be shared with. 

  • Opt out provisions for information sharing. 

  • Safeguarding your personal information.

  • How you can access and, if necessary, change the personal information that Darkroom maintains.

  • Where and how to ask questions or file complaints.

This Privacy Policy applies to the Darkroom website at www.darkroomlondon.com (the “Site”).

What personal information may be collected and by what means?

Darkroom only collects personal information from our online visitors on a voluntary basis and only when a transaction is processed. Darkroom collects this information to the extent deemed reasonably necessary to serve its legitimate business purposes and will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. 
Personal information collected may include your name, email address, phone numbers and home address. Visitors purchasing goods and services through our online store will need to provide a valid credit card number, expiration date and CSC, in addition to their name, billing address, phone number and email address. These details allow us to process your order and to let you know the status of your order.

How do we use Cookies and tracking technology?

The Cookies used on the Site, and the purposes for using them are:

Cookie NameUsed byDescription
Google AnalyticsVarious cookies used by Google Analytics for tracking customers and their behaviour anonymously.
PHPSESSIDSessionThis identifies the user throughout their “session” (visit to the website in their browser window). This refreshes after 24 minutes of inactivity on the site. We use it for tracking the user’s information if logged in; checkout selections; to help prevent XSS attacks; storing feedback between pages and so on.
user"Remember Me"If you select "remember me" when logging into the website, we set this cookie in order to automatically log you in on your next visit. Your password and personal data are not stored in this, or any other cookie on the website.
Persistent_BasketShopping BasketThis cookie identifies the user's basket in the database, so if they quit their browser (and so abandon their session) we use this to retrieve their basket from the database.

By using this Site you are giving us consent to Cookies being placed on your computer or other internet browsing device. If you do not wish Cookies to be placed on your computer or device, you can change the settings on your Internet Browser. Unless you have adjusted your browser settings so that it will refuse Cookies, our system will issue Cookies as soon as you visit the Site.
Further information about your personal details may be used:

If you register with Darkroom, you will be asked to provide personally identifiable information. The personal details you provide will allow us to keep you informed of new and exclusive products and events of interest. 
Finally, we may use your personal information for our internal marketing and demographic studies, so we can consistently improve our Site to better meet our visitors’ needs. 
Darkroom reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.

Where and how to ask questions or file complaints:

If you require more information please email customerservice@darkroomlondon.com or call +44 (0)20 7831 7244.